The general point is "Carla is a pleasure to be around." This is non specific.
All other points outline specific attributes that support this statement, referring to her smile and willingness to listen and ask questions.
Answer:
really want to help but don't know the answer
Its emphasises the writers message and keeps it constant, andstuck in the readers mind, so therefore the reader will want to read on due to the fact that they'd want to find out more about what is actually happening and it gets them hooked.
Your answer would be 6.5. We can vertify this answer by multiplying 8 times 6.5.
