Maria has an emotional connection to car accidents that prevents her from listening effectively.
According to an article on Bright Hub Project Management, "Emotions erect barriers to effective communication. A listener's senses are not likely to be functioning at their optimum level when he or she is angry. Likewise, it is not possible to understand or appreciate what the speaker is saying if the listener is excessively sad."
You should make it on something easy, such as, if you fight someone and beat them up, the effect will be them getting knocked out, or something like that.
First person view makes people feel more engrossed into the book. They also feel like they are experiencing first-hand . Also, things can be described better.
