Question

Maria is listening to a speech on preventable car crashes. Her sister was just involved in a car accident, so she has a hard time focusing on the speech. She gets so upset that she can’t listen anymore. This is an example of which barrier to effective listening?

Answer 1

Answer:

Bringing in emotions.

Explanation:

Maria has an emotional connection to car accidents that prevents her from listening effectively.

According to an article on Bright Hub Project Management, "Emotions erect barriers to effective communication. A listener's senses are not likely to be functioning at their optimum level when he or she is angry. Likewise, it is not possible to understand or appreciate what the speaker is saying if the listener is excessively sad."

Source: https://www.brighthubpm.com/resource-management/122339-effective-listening-10-barriers-and-how-to-overcome-them/