Answer: Place a widget on employees’ computer screens that flashes a happy face every time the average customer wait is less than 2 minutes.
Explanation:
Good emotional display go a long way in encouraging people who work for an organization and it in turn reflects on how well they would treat the customer's. Employees are further encouraged when they are not under excessive pressure by either employer or the customer's but are rather given an environment void of worries, it helps them respond well and carefully. The customer support manager placing a widget on employees’ computer screens that flashes a happy face every time the average customer wait is less than 2 minutes sends a relief message to the employees to carry out their work with ease.
Answer:
The correct answer is 2) Inseparability.
Explanation:
There is the talk of inseparability when a product is sold to a customer for use, and the customer generates the relationship between the sales and consumption processes to qualify the service or product as good or bad. Since for the customer the way they treat it while buying the product or making use of it, it is relevant to take into account the quality of the product.
For example, in the case mentioned above, the person considers that by not providing efficiently the help he needed to get a job, he relates that if this service is terrible in the same way his university experience was since there is an inseparability as for these services.
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Answer: D, overall productivity in the industry decreases.
Explanation: a producer can gain less market share from a given price cut.
Increased in competition means there are more firms and this will not effect consumers decisions.
Answer:
The correct answer is (A)
Explanation:
Soft drink manufacturing industry faces a high threat of substitutes. Not many soft drink brand exit the market but many new companies and brand enter. Similarly, that is the reason why prices of soft drink do not fluctuate as compare to other food items. The competitive environment in the soft drink industry creates a high threat of substitutes.
