Answer:
the answer is villan
Explanation:
I hope it will help you ✌
 
        
                    
             
        
        
        
1) <span> listen to the side of the other
2) </span><span>Mistakes, even small ones, can erode one's credibility someone made a mistake.
3)</span><span>. Fear of someone or somebody, loss of face, whether real or perceived, anger, and surprisingly even excitement can all result in unintended conflict.
4)</span><span>Cooler heads prevail in even the most difficult conflicts. 
5)</span><span> And when you're maintaining your calm, it will be easier for others involved to get back to the task at hand.
6)</span><span>Before you allow an escalation, ask questions. It won't cause any loss of face, and may result in a quick resolution.</span>
        
             
        
        
        
PRO gress,,PRE conceived, PRE cede, POST mortem(?), POST script, PRE amble ... perhaps ?