In the consumer decision journey, social factors such as reference groups, opinion leaders, and family can affect the decision.
<h3>What is a customer's decision-making process?</h3>
The consumer decision journey is an alternating process that designates to gain customer faithfulness and modify advocacy. A customer's journey from first knowing a product to becoming loyal is depicted.
Social factors References, opinion leaders, and family are some of the social factors that can influence a consumer's decision.
Therefore, option B is correct.
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Answer:
B. there is "normal" friction in the economy made up of those workers who are between jobs and those new entrants to the labor force
Explanation:
- The full employment is not zero as this is the normal friction that is made up in the economy and exists with those workers that are new to the market of jobs and those existing in the workforce.
The correct answer is the fundamental attribution error.
Fundamental attribution error (FAE) refers to the phenomenon in which we attribute others' behavior to their disposition (personality) and their abilities, intelligence and skills (or their lack thereof), while attributing our own behavior to situational factors outside our control (bad weather, a harsh teacher, an unforeseen event, etc.). An instance of FAE is failing an exam. If we fail an exam we are much more likely to attribute it to situational factors (the exam was unfairly hard, the teacher graded it unfairly, etc.). On the other hand if another person fails an exam we are much more likely to attribute it to factors internal to him or her- he/ she did not study hard enough, he/she is not intelligent and is incompetent.
