Answer:
W. Edwards Deming
Explanation:
William Edwards Deming was the famous engineer, lecturer, and management of the United States in the twentieth century. His most noted contribution laid in his methods of quality control, better design of product and extensive sale which proved to be a miracle for the economy of Japan after the second world war.
Answer:
Customer contact
Explanation:
In business, customer contact can be seen as the physical presence of a customer in a service system.
There are high customer contact services and low customer contact services.
Services with high customer contact include those that there is need for the business to have the physical presence of the customer around the service premises to function better. they include:
Health centers, public transportation, fitness centers, schools and restaurants
Services with low customer contact include those that there is no need for the business to have the physical presence of the customer around the service premises to function better. they include:
Chemical plants, manufacturing companies.
D. Enlightenment philosophies.
