Question

Jack is a sales professional who is employed in an auto dealership. At the beginning of every year, he and his supervisor determine objectives for Jack together, which are tied to corporate objectives. One of the objectives is related to customer satisfaction. Jack always remains in contact with customers to whom he sold cars even after six months following the sale. His performance appraisal partially depends on the results of a customer satisfaction survey. What kind of performance appraisal system does this auto dealer use

Answer 1

Answer:

Goal-oriented system

Explanation:

Goal orientation means the person or the organization would be focused towards their task and the ending task results. As if the task is perform well than the company would accomplish their goal in less minimum time but if the task is not perform well so there is a chances than the goal could not be achieived.For this, the proper planning & strategy is needed  

Since in the given situation, jack performance appraisal would be partially based upon the customer satisfaction results so here the goal-oriented would be used