Question

Three employees in the maintenance department are responsible for repairing the video games at Pinball Wizard, a video arcade. A maintenance worker can fix one video game machine every 6 hours on average, with an exponential distribution. An average of one video game machine fails every 4 hours, according to a Poisson distribution. Each down machine costs the Wizard $25 per hour in lost income. Each maintenance worker would cost $15 per hour. What would be the total operating costs if a fourth maintenance work is hired at the same cost? Round your answer to 2 digits after the decimal point.
Which among the following processes of a dentist's office is the most likely a back-office process?
A. Filing a claim with the patient's dental insurance provider.
B. Cleaning a patient's teeth
C. Taking X-ray photos of a patient.
D. Calling a patient to confirm an appointment.

Answer 1

Answer:

(D) Calling a patient to confirm an appointment.

Explanation:

Which among the following processes of a dentist's office is the most likely a back-office process?

A back office process is a process that supports the front office processes. In the service industry such as this - dental services - a back office process won't require the presence of the client.

THE ANSWER IS (D)

Calling a patient to confirm an appointment doesn't require facing the patient or having them around.

Filing a claim with the patient's dental insurance provider requires the presence of one or both of the client and his insurance officer.

Cleaning a patient's teeth requires his or her presence at the dental clinic.

Same with option C.