Answer:
Sowerberry is an undertaker who once took Oliver into his service. He was a tall thin man , dressed always in black, as suited his trade. Mr Sowerberry and his wife were both unkind to Oliver. Mr. Sowerberry treated Oliver nicely because he knew that the boy is a good asset for funeral due to Oliver's melancholy countenance. However, his other apprentice, Noah Claypole and his maidservant, Charlotte, hate Oliver because they were jealous of him when Oliver was promoted.Oliver was angry and attacked Noah.
The answer would be The turning point in the story. A climax is basically the best point in something. An example i think that you would understand would be in Avengers: Infinity Wars. in the beginning it was showing two brothers being attacked by a man in a gold suit with purple skin. This would be the exposition. The climax would be the big fight.