Answer: When you figure out why a reading passage was written, you are identifying the author's purpose. Author's write for one of four reasons – to describe, to entertain, to explain or inform, and to persuade.
Explanation:
The falling action is everything that comes after the part of him crying at the milk bar and feeling guilty. Basically everything after the line, "When the crying spell passed, he wiped his eyes and face with his hankerchief, feeling relieved."
Every time he touches his guitar, it sings. The figurative language that is used is personification.
<em>Hi</em><em> </em><em>th</em><em>ere</em><em>,</em><em> </em><em>this</em><em> </em><em>is</em><em> </em><em>my</em><em> </em><em>ans</em><em>wer</em><em>-</em><em>,</em><em>-</em>
Pygmalion in service suggests that there is a <em><u>very</u></em><em><u> real self-fulfilling prophecy in the delivery of customer </u></em>
<h3><em>service when an employee's expectation of company standards and service levels directly or indirectly influences his or her attitude and performance.</em></h3>
<em>#</em><em>A</em><em>s</em><em>h</em><em>e</em><em>r</em><em>q</em><em>t</em>
<em>#</em><em>B</em><em>r</em><em>a</em><em>i</em><em>n</em><em>l</em><em>i</em><em>e</em><em>s</em><em>t</em>
<em>#</em><em>리사</em>
