Pygmalion in service suggests that there isa<em><u>very</u></em><em><u> real self-fulfilling prophecy in the delivery of customer </u></em>
<h3><em>service when an employee's expectation of company standards and service levels directly or indirectly influences his or her attitude and performance.</em></h3>
Answer: One is descriptive, while the other is not.
Explanation:
The first goes into great detail to describe the night, while the other just puts the first sentence into a quick nutshell, and does not give us much detail.
