Explanation:
Product companies: Apple, Adidas and Sephora
Service companies: Dell technical support, Disneyland and Hilton Hotels.
In all these products and services companies mentioned, I had a positive experience in relation to the attendance of the employees, this shows that the employees were really trained. An interesting example is Disneyland, where the slogan "The most magical place on earth" really makes sense, as all employees were trained to provide an experience for the visitor, as they are characterized as famous characters in the film and have a very playful way to create an atmosphere of magic. In other companies, the experience, although different, can be described as similar to Disney, because the main challenge of training employees is that they are able to provide the customer with an effective alignment between the company's purpose and the services offered, so it is essential that the employee is trained to provide all the values that the company demonstrates to the customer, being always solicitous, cordial, having property to answer questions and explain about the product or service, etc.
