When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.
<h3>What is
incident management?</h3>
Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.
As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.
Read more on incident management here: brainly.com/question/11595883
Your answer would be true, (brainliest answer please)
True
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There are no options can u give options.
Answer:
Data mining is one of the activities in Data Analysis. ... On the other hand, Data Analysis tests a given hypothesis. While Data mining is based on Mathematical and scientific methods to identify patterns or trends, Data Analysis uses business intelligence and analytics models.
Explanation: