Prime costs and period costs
The three stances are the neutral fiscal stance, which occurs when the budget is well balanced and the economy is in equilibrium; then there's the<span> expansionary fiscal stance in which the spending exceeds tax revenues, which occurs usually during hard periods such as recessions; and the final stance is </span><span>the contractionary fiscal stance, in which the government spends less than what the tax revenue is. </span>
The type of employment described above is FRICTIONAL UNEMPLOYMENT. Frictional unemployment is said to occur in an economy when the people move from one job to another. Frictional unemployment is always present in an economy because of temporary changes made by both workers and employers.
You work for a Public Relations Consultancy that has been approached by the German company DHL to assist with their Public Relations activities in Southern Africa.
Answer:
b. follow up with a written message that documents the phone call and promotes goodwill.
Explanation:
CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
When calling a customer by phone to address a problem or disappointment, you should describe the problem and apologize, offer an explanation and resolution, and follow up with a written message that documents the phone call and promotes goodwill. This would go a long way to pacify and encourage the customer not to ditch the brand, as well as mitigating or erasing the perceived bad image of the company.