1 In response to customers' bitter complaints about long lines, banks are trying new ways to shorten the wait or at least to make it more pleasant. 2 One bank provides coffee and cookies so customers can munch while they wait. 3 Other banks show action movies on a large video screen. 4 One daring bank in California will pay a customer five dollars if he or she must wait more than five minutes for service. 5 Still other banks offer the most obvious solution of all...they simply hire more bank tellers. Where is the main idea? *
