Question

The receptionist at Brunt Inc. is punctual, polite, and always cheerful. The firm's employees and customers all love her. However, she has difficulty with the clerical tasks that the firm's prior receptionists handled. The receptionist's supervisor recommends redesigning the receptionist's job. That recommendation would be most appropriate in which situation?

Answer 1

The recommendation proposed by the supervisor would be the most adequate in a circumstance when 'The employee is highly motivated but lacks the ability, and training is not expected to help.'

• In an organization, a recommendation for replacing an employee is made only when the employee fails to accomplish the required responsibility adequately.
• In the given situation, the receptionist despite being extremely prompt, activated, and humble fails to complete the given duties as she lacks the required skills to justify her job's position in the company.
• Thus, the recommendation for replacing her would be adequate as she lags behind in accomplishing the clerical tasks that play a key role in the organization's management.

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