Question

The TQM has gone through five stages in its evolution. Discuss the evolution and stages of Total Quality management process

Answer 1

The stages of the Total Quality Management are:

1. Commitment and understanding from employees:

All the employees that work in the organization are supposed to  have an understanding of the TQM policies that makes them a part of the company. They should know the goals and they should be willing to work towards the success of the business.

2. Quality improvement in culture:

The culture in the organization should be a modern one in the sense that it would encourage feedback from the employees. The employees should be listened to and their ideas should be bought.

3. Continuous Improvement:

The TQM is continuous , there has to be continuous and constant improvement in policies and procedures at the management level. Research is also very important

4. Customer requirement:

The customers always require top notch service from the business. It is very important to focus on the needs of the customers. Good customer relationship is needed for survival.

5. Effective control:

There should be evaluations of the business to check performance and also to document progress.

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