Answer:
DOS, Denail of Service Attacks
Explanation:
Answer:
The answer is "Option A, Option B, and Option D".
Explanation:
"Salesforce Object Query Language" is a SOQL. It is used to scan for specific information in your company's salesforce records. A single object, an integer and several data types of objects are used in this declaration and other options wrong that can be described as follows:
- In option C, It is wrong because in archiving it is not to help to classify data completely.
- In option E, boolean data type is used for given only true or false value that's why it is not correct.
I think it's true because it gives them the chance to make new products for smart phones and they can advertise their products on smart phones.
Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
