Answer:
at eleven o clock that day
This is in third person PoV (likely omniscient to be precise). This is known because the readers know almost every thought and emotion of each character.
Examples of this are provided throughout. Just find quotes about the character's thoughts/feelings. :)
Repeating (or repetition) is not a component of active listening. It can be a mechanical process, devoid of understanding. Many people repeat some phrases just to show that they are listening, when in fact they are not. All the other components presume that the listener has received the message and processed it.
