Hey there!
We can assume her falling down the stairs was an accident and technically we can blame Ana for it. If not an accident, say that there was some water leaking from a pipe that went on the stairs or someone was cleaning them and left some hazardous slippery chemicals- that would be a violation of basic workplace standards.
However, our real problem here is Ron. He picks up Ana, and instead of calling someone who could help or seeing if someone else had a first aid kit, he uses a paper towel. The problem with this is that the cut could get infected because the paper towel may have bacteria on it. This is the main violation.
Hope this helps
The writer used the figurative language, Hyperbole.Hyperbole is most of the time used as an exaggeration that adds humor to the story.
For example : “Your voice is like bells over roofs at dawn” the writer means that the voice is loud. “Say little things” - the writer means to talk in a slow manner. “For my ears to catch” - the writer means for her to hear and get what it means “And run with them to my heart.” - this way the writer may remember the memories.
