Answer:
The difference between the customer who just bought the product and the client who is crazy about this product or brand is huge, even if the nominal amount of the purchase is the same. In other words, an ordinary customer’s dollar is not equal to a eager fan’s dollar. There is a formal way of dividing customers into categories - the Net Promoter Score (NPS). NPS measures customer loyalty and satisfaction. Moreover, an index value of minus 100 means that all customers are critics, and plus 100 means that all customers are promoters of this product/brand.
The main thing for the consumer is the product’s functionality, ease of use, simplicity, high-quality satisfaction of needs. For the fan, the emotional effect of owning and using the product is of great importance.
An important practical consequence of the foregoing is that working with consumers and fans, understanding their needs requires completely different skills and it is advisable that people with relevant experience and knowledge engage in this activity.
People are becoming more demanding. A quick service or a meaningless gift will no longer cause the customer to return and all the more so to become a fan. But the combination of good service and positive emotions is still "addictive. "
Explanation:
Both became militaristic and started expanding their empires. However, Japan never developed a totalitarian
They were replaced by a group called the black and tans. Their real name was <span>Royal Irish Constabulary Special Reserve, but that was a commonly used phrase to describe them. They were a unit designed to help the local police force and provide support in fighting the IRA and extremists. </span>
Answer:
Unrest began in South Central Los Angeles on April 29, after a trial jury acquitted four officers of the Los Angeles Police Department (LAPD) for usage of excessive force in the arrest and beating of Rodney King, which had been videotaped and widely viewed in TV broadcasts.
Caused by: Reaction to acquittal of four policemen on trial in beating of Rodney King; ...
