Answer:
Dear Mr. Howard, I had purchased a box of cookies from your online shopping website. When I got the delivery and opened it, I found that they were all crushes and as a result, I could not eat them and throw them in the bin. I would be highly grateful if could look into the matter and make an arrangement for a refund for my purchase amount. I would request you to take immediate action.
Explanation:
the main purpose of the narrative in this paragraph is to create setting
The answer is A.
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