If - 1 is a zero then

is a factor.
Dividing with this factor using the long division approach, we get the quadratic factor to be,

(see attachment).
We can rewrite the polynomial as

We can further factor as

That is
To find the lateral area you will find the area of all 4 faces that are perpendicular to the base.
You will multiply the side by the length (front/back) and the side by the width (sides).
12 x 8 = 96
12 x 2 = 24
120 square inches x 2 = 240 square inches
The lateral area is 240 square inches.
The area of the base is 8 x 2 = 16 square inches.
16 x 2 = 32 square inches
240 square inches + 32 square inches = 272 square inches is the surface area.
- I think it's possibly this "The figure must be a square because the diagonals of a square bisect the right angles." but there's also "The figure must be a rhombus because it has exactly 2 pairs of congruent angles." buuut since the first one seems more better i'm assuming then that's probably the right answer.