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almond37 [142]
3 years ago
8

When John checked into his Orlando hotel, the front desk clerk informed John that his room would not be ready for another 20 min

utes. John didn't mind waiting; he had arrived well ahead of the standard check-in time and this wait time fell within his_______ the area between his expectations regarding desired service and the minimum level of service he will accept.
a. service gap.
b. zone of tolerance.
c. zone of intolerance.
d. patience zone.
e. delivery gap.
Business
1 answer:
Alborosie3 years ago
4 0

Answer:

b. zone of tolerance

Explanation:

Zone of tolerance is a concept used in customer service, which refers to the range of service performance that a customer perceives to be satisfactory and tolerable. This zone is between the service performance that the customer expects and the adequate or minimum level of service performance.

Considering the information given in the scenario in the question about John, regarding the time that his room would be ready in line with the standard check-in time, we can infer that his wait time fell within his <em>zone of tolerance</em>, as he doesn't mind waiting since the waiting time he expected is between his expectations regarding desired service and the minimum level of service he will accept.

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8 0
3 years ago
Since 70 percent of preferred dividends received by a corporation is excluded from taxable income, the component cost of equity
dusya [7]

Answer:

The answer is False

Explanation:

Since the 70 percent of preferred dividends received by a company is excluded from taxable income, the component cost of equity for a corporation which pays half of its revenue out as a common dividends and half as preferred dividends should ,technically be.

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3 years ago
Tanesha sells homemade candles over the Internet. Her annual revenue is $64,000 per year, the explicit costs of her business are
Alisiya [41]

Answer:

The answer is $47,000

Explanation:

Accounting profit profit doesn't consider opportunity cost. So the value for opportunity cost will be left out. It is Economic profit that considers opportunity cost.

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Explicit cost = $17,000

Therefore, Accounting profit is

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8 0
3 years ago
Why is money everything? Why is money kore important than life itself? Why does koney control you? Money is scary.
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7 0
3 years ago
A company had the following cash flows for the year:
BaLLatris [955]

Answer:

$35,000 (inflow)

Explanation:

Net investing cash flows is computed as follows;

Inflow:

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Sold equipment 40,000

Total $115,000

Less: outflow

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——————

Net investing cash flows $35,000

*positive cash flows (inflow is greater than outflow) will increase the amount cash of the company

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3 years ago
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