Explain to the caller this will take you a little bit to get the answer they need and ask if they want to hold or receive a call back.
As with any author's decision to use 1st person, her intention most likely -- in this story -- was to get her readers to go along for the ride into madness and cultivate a certain amount of sympathy for the narrator and her plight. The constant use of "I" puts readers in the narrator’s head and allows them to empathize with her.
Explanation:
explanation is in the attachment
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