Yes! you are giving a human quality to a nonhuman.
Answer: character vs character
Explanation:
In literature, it should be known that character vs. character conflict, is when there is a conflict between two characters. The conflict can result into a physical altercation or can also result in differences between the characters.
Since Jill and Naomi are best friends, but they aren't speaking, then this is a character vs character conflict.
The answer to the literature question you have presented above would be character, plot, and setting. The three basic elements of all novels are plot, character, and setting. Harriet Beecher Stowe wrote the very successful novel in 1852 using these basic elements.