Metaphors and similes are used to add depth and meaning to the poem, so it looks normal on the surface but when you re-read it you uncover a deeper meaning :)
Access prior knowledge, make connections and set up a reason
Answer:
Both Amazon and Zappos are prime examples of brands that are customer-centric and have spent years creating a culture around the customer and their needs. Their commitment in delivering customer value is genuine. In fact, Zappos is happy to fire employees if they do not fit within their customer-centric culture!
Explanation:
Answer:
A. Scams and Swindles
Explanation:
Scams and Swindles should be in quotes because answer b only states the name of one out of two chapters. Both chapters would have to be in the same format, so this rules out answer B.
