Complete question:
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?
-. Install Knowledge Base Dashboards and Reports AppExchange package.
-. Create a group of super users that will evaluate and manage articles.
-. Send out a monthly survey to customers requesting feedback.
-. Contact Salesforce to send a report on article efficacy.
Answer:
The Consultant recommend to gather information on Knowledge article usefulness should Install Knowledge Base Dashboards and Reports AppExchange package.
Explanation:
They empower the clients with a basis of knowledge and therefore up to 60% more service and support. In fact, you may also get immediate answers to those questions the staff and members of the team need instead of emailing them all using apps for information base.
Skills articles are often used so expertise articles can be used from these options to view themselves in the fields of customer support and to solve consumer cases. The expertise with Sales-force helps agents to create offers from an event.
Answer:
KPIs to Measure for Internal Communication Success
- Set a baseline. You'll need to figure out what you're measuring to determine the effectiveness of your current efforts.
- Responses and Feedback. If you aren't already surveying your employees, now is the time to start.
- Track Engagement.
- Turnover.
- Reach.
- Employee Advocacy.
Answer:
13.71%
Explanation:
the expected returns on the stock:
normal economy = 0.14 x 0.6 = 0.084
boom economy = 0.23 x 0.22 = 0.0506
recessionary economy = -0.18 x 0.18 = -0.0324
expected return = 0.1022
the variance for each economic period:
normal economy = (0.14 - 0.1022)² = 0.00142884
boom economy = (0.23 - 0.1022)² = 0.01633284
recessionary economy = (-0.18 - 0.1022)² = 0.07963684
the variance of the stock's returns:
normal economy = 0.6 x 0.00142884 = 0.000857304
boom economy = 0.22 x 0.01633284 = 0.0035932248
recessionary economy = 0.18 x 0.07963684 = 0.014334631
variance of the stock's returns = 0.018785159
standard deviation of stock's returns = √0.018785159 = 0.137058964 = 13.71%
I believe the answer you're looking for is $145. explanation is marginal cost equals change in total variable cost/change in quantity. So it would be $9.4 million - $6.5 million = $2.9 million/20,000. So $2,900,000÷20,000= $145
Answer:
b. $250.7 million
Explanation:
Cash flow from operations is obtained from Cash flow from Operating Activity Section when the Indirect Method is used to prepare that section as follows :
<u>Cash flow from Operating Activity</u>
Net income before taxation 134.50
Adjustment for Non- Cash Items :
Depreciation expense 43.20
Adjustment for Working Capital Items :
Increase in Accounts payable 10.00
Increase in Accounts receivable (7.60)
Increase in Inventory (10.60)
Increase in Current portion of debt 61.00
Decrease in Pre-paid expenses 15.00
Increase in Accrued wages 4.70
Cash Generated from Operations 250.20
