One major benefit effective communication has in resolving a conflict is the resultant reduction in anxiety, whether within a family or in the workplace. ... Using effective verbal – and nonverbal – communications further contributes to a successful resolution of conflict, either between individuals or within a group.
Communication can often solve problems or reduce the likelihood/impact of confrontation because an individual can explain what is wrong and measures can be taken to resolve the issue before it escalates. it's about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what's being said and makes the other person feel heard and understood.
