Question

Mark sees John in the quad and says, "Hey, John. Where were you? I thought we were going to meet at McDonald’s for lunch today." John responds, "Hey, man. I was there. Where were you?" Mark says, "I was there at noon, like we agreed, and waited 30 minutes for you to show up." John says, "I was there at noon and didn’t see you. Hey, wait a minute. Which McDonald’s did you go to? I was at the one on campus." Mark says, "Well that explains it. I was at the one on the main highway."

Answer 1

In this scenario, it is clear that there was a communication failure between Mark and John, who arranged a meeting at McDonald's for lunch, but that did not occur because they did not specify in which McDonald's unit the meeting would be.

According to the information, we see that John was in the Campus unit, and Mark was in the main road unit. So despite being at the agreed time and day, they were not present in the same restaurant.

To avoid such communication noise, it is important that commitments are established in accordance with essential data, such as:

• Day
• Time
• Location address

Communication failures must be avoided in order to reduce misunderstandings and allow for the correct flow of information.

The choice of communication channel is also important and must be chosen according to the message and the recipient.

Communication is an essential tool in the social and professional environment, therefore developing communication skills is essential in the multicultural environment in which we live.

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