In this scenario, it is clear that there was a communication failure between Mark and John, who arranged a meeting at McDonald's for lunch, but that did not occur because they did not specify in which McDonald's unit the meeting would be.
According to the information, we see that John was in the Campus unit, and Mark was in the main road unit. So despite being at the agreed time and day, they were not present in the same restaurant.
To avoid such communication noise, it is important that commitments are established in accordance with essential data, such as:
- Day
- Time
- Location address
Communication failures must be avoided in order to reduce misunderstandings and allow for the correct flow of information.
The choice of communication channel is also important and must be chosen according to the message and the recipient.
Communication is an essential tool in the social and professional environment, therefore developing communication skills is essential in the multicultural environment in which we live.
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