Hm..I recall it being something about how you approach and speak to your patients:
>> Listen to what your patients have to say about their symptoms/problems. You need to be open to communication, understanding and obviously have patience.
>> and when you first meet a new patient, approach them slowly and wait for them to acknowledge you or your presence. You don't want to rush in as it doesn't look professional and some may take it a little personal (depending on their cultures/backgrounds).
