Managers are involved in controlling when they conclude that an organization is not making adequate progress toward reaching its goals and objectives and develop remedial actions.
- Control is a management activity that aids in the detection of problems and the implementation of corrective actions. This is done to reduce deviation from standards and guarantee that the organization's overall goals are met as desired.
- Controlling is the process of assessing an organization ’s objectives toward its objectives. It comprises monitoring the implementation of a strategy and correcting errors from that plan.
- Control management is a process that helps your firm spot problems, make adjustments, and keep project management on track. Control management increases your firm's chances of achieving its goals.
- Controlling is one of the most important management duties of a goal-oriented organization. Management control approaches are classified into two types: modern and classic control strategies. Feedforward, feedback, and concurrent controls are examples of management control techniques.
Thus the correct answer is controlling.
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The True statement about internal controls is <em>B. A system of internal controls is designed to prevent or detect errors and fraud.</em>
- Internal Controls are the techniques that an entity institutes to ensure the integrity of financial and accounting information, promote accountability of its employees, and prevent fraudulent activities.
- Strong internal controls can still be circumvented. Internal controls are not limited to company policies and procedures against fraud. The employment of a husband and wife or close relations in the same company is not prohibited by control procedures or separation of duties.
Thus, the true statement about internal controls is B.
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Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
The estimation of a nation's general yield of goods and services(normally amid one monetary year) at business costs.
