Answer:
b. Try not to argue with her or be defensive.
c. When talking with her, use clarifying statements to show her you understand the problem.
d. Don't dismiss what she says the problem might be.
Explanation:
In facing or relating with a difficult client as a customer relation officer, one of the basic things to do is to avoid arguing with her or to be defensive. You simply avoid anything that will lead to argument, politely and calmly make your point and pass it across.
The next thing needed to be done is to ensure you clarify her properly, leave no room for doubt from her concerning your knowledge on the product.
Finally, dont overlook her complaint on what the problem is, show empathy, listen through and offer your best solution.
It is first when it comes to creating an environment because after primary succession occurs, then the environment is destroyed, the succession that comes after that is secondary succession.
This is a substituting function when a child is confronted in front of his parents about stealing cookies from Jar.
<h3>What is Substituting Function in Non-Verbal Communication?</h3>
Substituting function is a replacement of verbal communication. The main role played by body structure in substituting function is Substituting is a part of non-verbal communication.
Thus, the given statement is a perfect example of the substituting function of non-verbal communication where the child is confronted by his body language in front of a parent when he steals the cookies.
Learn more about Non-verbal communication here:
brainly.com/question/23308812
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Answer:
d. 133.
Explanation:
IQ otherwise known as Intelligent Quotient, is a measure of intelligence, which is applied by using ratio of mental age to physical or chronological age, then multiply by 100.
Hence, a child of 9year old had a mental age of 12 year old, (which means, performing on the test meant for an average 12 year old) the child is then assigned IQ of 12/9 * 100 which equals to IQ of 133.
Therefore, a 9-year-old who responded to the original Stanford-Binet with the proficiency of an average 12-year-old was said to have an IQ of 133.
Answer:
night terrors.
Explanation:
Night terrors refer to unexpected awakenings from non-REM sleep, which is characterized by extreme fear, panic and strong physiological arousal. Night terrors usually happen during stage four of non-REM sleep, which is the deepest stage of sleep and humans are least aware of outside stimulation.
