Question

If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what would be the appropriate action to take?

Answer 1

Being on a responsible seat of tax collection department, if a taxpayer offers you $20 in return of your good services, the appropriate action would be NOT to accept the bill. Say him NO in a polite manner and tell him that this is his job and he is already paid by the company for his quality services, so he cannot accept the money.

This will make the taxpayer even happier with the services.

So saying him No, would be the appropriate action.

Answer 2

In the case of the scenario given above, the most appropriate action to take is to THANK THE TAX PAYER AND EXPLAIN THAT YOU CAN NOT ACCEPT ANY PAYMENT FOR YOUR SERVICES.
The principal mission of VITA/TCE [Volunteer Income Tax Assistant /Tax Counselling for the Elderly] is to assist tax payers in filling tax forms correctly without collecting any money from them. Thus, it is part of the standard of the program that volunteers should never accept any form of payment or solicit for donations in return for the services that they render.