Aster Technologies Inc., a firm that sells inventory management software, has labor savings of 20% (0.33), a product warranty of

Question

3 years ago

6

five years (0.42), a competitive price (1.0), and no customer callbacks (0.83). Calculate its customer value index (CVI). (Hint: Read pages 144-146)

1 answer:

SIZIF [17.4K] · Answer 1 · 2022-07-20T23:27:15+03:00

The customer value index is 2.58

The labor savings of the firm at 20% = 0.33

The product warranty of five years = 0.42

The competitive price = 1.0

The no call backs = 0.83

In order to get the customer value index, the next approach would be to add up all of the sums together.

0.33+0.42+1.0+0.83 = 2.58

In conclusion the Customer value index = 2.58