Question

Which technique is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks

Answer 1

Knowledge management is the technique that is used to improve customer relationship by storing and disseminating facts.

Knowledge management can be described as the use of different techniques to create and share knowledge in an organization.

It is a multiple approach way that organizations use to attain their objectives through the best use of knowledge.

It is very important to the organization because it helps to:

• Increase efficiency
• Raise productivity
• Keep critical information in  the organization.

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