I think it is c if so your welcome
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Explanation:
the rest you should find and be able to use from a Google search
"Michelle is terrified of spiders<u>. W</u>hen she found one in the bathroom, she panicked, refusing to shower for three days."
What is the argument being made and what is the evidence? We need details to be able to help you.
Quotations add emphasis to ideas, so A is out. If quotations add emphasis to ideas then they also add strong support to claims therefore C is out. Quotations add credibility to writing as well so D is out. Therefore B is the right answer, you would not include direct quotations in a story to add length to a boring story.