Question

If it is clear that a customer is being difficult and the staff has acted professionally, the restaurant manager should A. argue with the customer. B. give the customer the entire meal for free. C. handle the customer but not address the staff. D. go over the customer’s complaint with the front-of-the-house and back-of-the-house staff to avoid future problems.

Answer 1

Answer:

D. go over the customer’s complaint with the front-of-the-house and back-of-the-house staff to avoid future problems.