Answer:
d. Superiority
Explanation:
The response in the statement falls under the Gibb's communication concept of 'superiority'. In this concept type, superiority is a kind of defensive approach or behavior in communication. The sens of superiority occurs when the speaker thinks he is more accomplished in communication than the listener for whom the message is conveyed. 'I have done this a million times' in the statement reveals an air of superiority and the speaker can do it all alone, and without the help of anyone.
If those lines are the excerpt then the answer should be that Kelsey felt unsure of exactly what she wanted.
