Answer:
RICO defines <em><u>racketeering activity</u></em> as any act or threat involving murder, kidnapping, gambling, arson, robbery, bribery, extortion, or dealing in narcotic or other dangerous drugs, which is chargeable under State law and punishable by imprisonment for more than one year.
Explanation:
This United States federal law was passed in 1970. The main purpose of the RICO Act is to end organized crime in the country. The law allows the government to convict Mafia groupsvby proving that the group engaged in two or more racketeering activities.
Answer:
B). False.
Explanation:
The given statement would be categorized as false because 'giving in to the customer's demands' is never the solution to deal with the angry or rude customers. They are rather required to be dealt quite calmly and gracefully by discussing their problem in order to know the reasons that have led them to such an anxious or disrespectful tone.
After assessing their issue, they must be provided with an apology along with a solution and an assurance that such a mistake would not occur in future. This kind of generous and patient attitude is required in order to not let the the customers offend that may affect their trust on your company/brand/product and invite more customers(as such a customer support attracts customers). Therefore, the assertion is <u>false.</u>