Many Americans on the West Coast blamed Chinese laborers for their low incomes and economic woes. Despite the fact that Chinese people made up only.002% of the population, Congress approved the exclusion legislation to appease labor demands and alleviate widespread worries about protecting white "racial purity." it was perceived to be especially cruel to Chinese immigrants because they were promised equality and freedom in America.
If Katina's job is to provide company employees with information about health insurance then she is producing a "service", since what she if offering is intangible.
