Question

Shanti recently went to a communication workshop to improve her workplace performance. she learned that, in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and, finally, respond effectively to the speaker. she learned techniques regarding maintaining eye contact and sending back channel signals to show interest. the skills that shanti learned regarding empathizing with the speaker and organizing information will help her specifically in ________ the message.

Answer 1

The correct answer is evaluating. Evaluation is being defined as a way of individual’s performs assessment towards one’s self or others that are likely to cover the following, such as; behavior, personality, cognitive abilities and even other domains that an individual could assess or evaluate.