Answer:
<u>displaying good customer relations.</u>
Explanation:
Note, we are told that Rekha <em>took the initiative</em> to meet the customer when she noticed that the customer was <em>not</em> comfortable in the coffee shop of the hotel.
It is reasonable to believe that the next the customer visits the hotel she would have formed a good relationship with Rekha because of the way she was treated, or in other words because of the good customer relationship she had experienced.
She should first establish a strategy and let that be her guide.
Strategy is a widespread plan to achieve one or more lengthy-term or normal goals under conditions of uncertainty.
The strategy is an action that managers take to reap one or greater of the organization's goals. strategy can also be described as “A fashionable path set for the company and its diverse components to acquire a preferred country within the destiny. approach results from the distinctive strategic planning system”.
A tactic refers to the precise moves taken to attain the set goals in line with the method. for instance, organization A's strategy is probably to end up the most inexpensive company in the smartphone market. Their managers then need to negotiate with suppliers to reduce the costs of the electronic additives utilized in production.
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