Answer:
Knowledge.
Explanation:
The knowledge gap is defined as the difference between the customer’s expectations of the service provided and the company’s provision of the service. This usually means that managers are not aware or have not interpreted in a correct way the customer’s expectations in relation to the company’s services or products.
In a customer-orientated business (such as hotels) it is important to have a clear understanding of the consumer’s need for service.
In this example, <u>Marcia was expecting her room to be ready when she got to the hotel, the pool to be heated and the singer to be able to sing among other things. However, what the hotel had to offer was a non-ready room, a 50 degrees swimming pool and an untuned singer.</u>
<u>Thus, the difference between the expectations of Marcia and the service provided was very big</u> and therefore, we are talking about a severe knowledge gap.
<span>The "distance zone"
identified by Edward Hall extending 4 to 12 feet and being reserved for such
things as job interviews is called the social distance.
To add, social distance is </span><span>the perceived or desired degree of remoteness
between a member of one social group and the members of another, as evidenced
in the level of intimacy tolerated between them.</span>
In the long centuries after the Babylonian exile 2,500 years ago, they succeed in creating a marvelously shockproof survival capsule for a religion whose followers had no firm land base<span />
When a place limits their production to one or a few goods and services
