Question

26. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team

Answer 1

The two (2) options that the administrator should use to help the support team are:

1. Configure a flow to assign the cases to the queue.
2. Use assignment rules to set the queue as the owner of the case.

What is a workflow management?

Workflow management systems can be defined as a strategic software program that is designed and developed as Software-as-a-Service (SaaS), in order to avail business firms an infrastructure to setup, define, create and manage the performance or execution of series of sequential tasks, as well as respond to workflow team members (participants).

The examples of SaaS

Some examples of Software-as-a-Service (SaaS) include the following:

• Dropbox

• Salesforce

• Bigcommerce

• Slack

In this scenario, the two (2) options that the administrator should use to help the support team are:

1. Configuring a workflow to assign the cases to the queue.
2. The administrator should use assignment rules to set the queue as the owner of the case.

Read more on workflow management here: brainly.com/question/15876935