Question

One of the reasons service failures need to be addressed quickly is to: increase empowerment zones. avoid a situational ethics conflict. minimize the zone of tolerance. avoid negative word of mouth from upset customers. keep management from finding out what happened.

Answer 1

It should be noted that one of the reasons service failures need to be addressed quickly is to avoid negative word of mouth from upset customers.

According to the question, we are to discuss reasons service failures need to be addressed quickly and what the failure to do so can bring.

As a result of this we can see that doing this can avoid negative word of mouth from upset customers, which directly prevent the potential customer from not patronizing.

Therefore, avoiding negative word of mouth from upset customers serves as the reasons service failures need to be addressed quickly.

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