Question

When tom's customer tells him that she needs a new sofa because her house burned down, he hears the sadness and pain in her voice. Which type of listening skill is tom using?
Content listening

critical listening

empathetic listening

sympathetic listening

Answer 1

Question:

When tom's customer tells him that she needs a new sofa because her house burned down, he hears the sadness and pain in her voice. Which type of listening skill is tom using?

Answer:

empathetic listening

Answer 2

Sympathetic listening. Empathetic would be that he relates to her pain, however he doesn't so it isn't that. Content listening is a static status in which your mood remains neutral, but his doesn't so it isn't that either. Critical listening is criticizing  what she said, which also doesn't occur. It's sympathetic listening, because he feels sympathy.