The Oxford English Dictionary provided some of the earliest examples of crowdsourcing. This is the correct answer if you're using PLATO.
D
............................................................
............................................................
Answer and Explanation:
The text message to the customer is
Hello Sir/Madam,
This is xyz from abc company. Your parcel was supposed to deliver between 5 PM to 6 PM but because of some situation, there would be the short delay in the delivery. It will be deliver within the next one - two hour
Sorry for the inconvenience caused.
Regards
Abc company