Punishment and sometimes faliure
Answer:
Im not 100% sure but I believe it would be Factual Mistakes D
Explanation:
A, it is in the form of a question
Since we learn that the aunt has a soft heart, I will say that 'this is an example of indirect characterization', because we learn of her characteristics in an indirect way, that is, we are not directly told that she has a soft heart, we can infer that information from this passage.