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Not all southerners are republicans
A negative message should definitely be explained when dealing with any problem related to customer's orders as the satisfaction of the customer is a major effective factor in any business.
Also<span> refusals of routine workplace requests and communication involving layoffs require explanation of any negative message.
Based on this:
</span><span>You should explain the reasons for a negative message except in job refusals and credit denials.
Choice: B</span>
